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Transactional Guidelines

Refund & Cancellation Policy

Last Updated: June 10, 2026. Review rules concerning registration fee cancellations, refund approvals, and transaction resolution.

1. Core Refund Policy

At Courage National Talent Search (CNTS), we strive to maintain complete transparency in our billing operations.

Standard Non-Refundability ClauseRegistration fees are generally non-refundable because preparation resources, mock assessment papers, diagnostic syllabus guides, and candidate dashboard credentials are made available immediately after the payment checkout process is completed.

By completing a registration for a student, parents acknowledge that the token fee of ₹99 goes directly toward setting up database spaces, allocating secure login tokens, licensing mock practice questionnaires, and handling admin oversight.

2. Approved Refund Exceptions

While fees are generally non-refundable, CNTS understands that mistakes can happen. We will approve and issue a full refund of the fee under the following specific circumstances:

01

Duplicate Payments

If a parent is accidentally charged twice for the same student registration due to browser lags, repeated checkout clicks, or gateway latency issues. In such cases, one payment will be completely refunded.

02

Technical Debit Failure

If a technical payment failure occurs where funds are successfully debited from the parent's bank account or UPI application, but the transaction fails to register on our servers, resulting in a cancellation response.

03

Missing Registration Entry

If the transaction was successfully processed and verified by the merchant gate, but the application failed to generate a CNTS Student Registration ID and candidate profile within 24 hours of payment.

3. Technical Payment Issues & Double Debits

If your account has been debited but you receive a checkout error screen on the platform:

  • Wait for Sync: Banking networks sometimes take up to 30–60 minutes to complete settlement handshakes. In many instances, the system will resolve the sync and issue the registration confirmation details automatically.
  • Check Dashboard: Log in via the `/login` gate with your WhatsApp number to check if your child's profile card has been created.
  • Automated Bank Refunds: If the transaction is declined by Razorpay, the banking system will auto-reverse the debit. These funds usually return to the source account within 2–5 business days.

4. Refund Processing Timelines

Once a refund is approved by our billing desk:

  • Source Account: Refund transfers are initiated back to the original payment source (e.g., the specific UPI ID, net-banking account, or credit card used during registration).
  • Settlement Window: Settlement timelines depend on the processing speeds of Razorpay and your bank, usually completed within **5 to 7 business days**.
  • Receipt logs: You will receive a transactional confirmation notice via your registered email once the refund transaction has been executed.

5. Chargebacks & Disputes

Avoid Immediate Bank Disputes

We encourage parents to contact our support desk at `support@thecouragelibrary.com` before filing chargeback disputes with credit card companies or banks. Resolving billing issues directly with our support desk is faster and avoids account blocks.

In the event of a disputed chargeback claim on a valid registration, CNTS reserves the right to lock the candidate profile, suspend admit card generation, and invalidate any results.

6. Refund Request Submission

To request a refund for double charges or sync issues, email our billing desk. Please write **"Refund Request"** in the subject line and include:

Required Information:
  • Parent Name & Registered WhatsApp Number
  • Student Name & Class
  • Razorpay Payment ID / Bank Transaction ID
  • Screenshot of transaction debit confirmation
support@thecouragelibrary.com